FREQUENTLY ASKED QUESTIONS
As Kim is South African and resides in Johannesburg, she is passionate about making the jewellery on this website accessible and affordable for South Africans who love antique, vintage and preloved jewels. Today most modern jewellery is manufactured in bulk using casts, unless specifically handmade by a jeweller. We have worked hard to find unique, affordable items of jewellery that you may connect with emotionally; a specific piece may remind you of your own mother or grandmother. Unfortunately, due to the precarious crime situation in South Africa, most women choose not to wear items of high value and many engagement rings are locked away and rarely worn. We have aimed to keep our stock affordable and therefore wearable, sustainable and beautiful.
Payment for South Africans: This can be done either by using a PayPal account, Wix Payments or via a bank transfer to the UK. Please get in touch with us at enquiries@losebyandcojewellery.co.uk if you wish to do a bank transfer. South African banks are set up for international payments and transfers and this can be done even through mobile banking.
Postage: All international postage is done using insured Royal Mail tracked and signed for delivery. Should the parcel for some reason get lost, you will be fully refunded for the item. Customs duties may apply.
Yes, of course, we would welcome the the opportunity to inspect your jewellery and make a market-related offer. If this is something that you'd like to arrange then please email us at enquiries@losebyandcojewellery.co.uk
Yes, we can resize your ring. Please email us at [enquiries@losebyandcojewellery.co.uk](mailto:enquiries@losebyandcojewellery.co.uk) to arrange this. For the most accurate fit, we suggest visiting a jeweller in person to get your ring size measured.
Your order will be packaged in a beautiful, dusty pink branded Loseby & Co box, along with a separate vegan-suede pouch to keep it safe. We use compostable, eco-friendly bags for shipping. You can see pictures of our packaging on our website.
Yes, we can include a personalised note with your gift order. Just email us at [enquiries@losebyandcojewellery.co.uk](mailto:enquiries@losebyandcojewellery.co.uk) to set it up.
We test all our gold and its carat with our goldsmith.
Your payment details are secure. All card payments are processed through Wix Payments, ensuring your information is safe. We never have access to your credit or debit card details. For PayPal users, please refer to their security measures for more information.
Yes, we can help you find a specific preloved jewellery piece. We're always on the lookout for beautiful, unique items. Let us know what you're searching for by emailing us at [enquiries@losebyandcojewellery.co.uk](mailto:enquiries@losebyandcojewellery.co.uk).